Core Concepts

Projects

A project is a workspace that contains one or more agents. Think of it as a folder for organizing related voice agents.

Agents

An agent is a deployed AI voice bot. Each agent has:

A conversation flow (or a simple system prompt)
A voice (choose from 500+ options)
Post-call analysis fields that extract data from conversations
Settings (responsiveness, interruption handling, voicemail detection, etc.)

Flows

A flow is the conversation logic of your agent — built with drag-and-drop nodes:

Conversation — AI speaks based on a prompt
Transfer Call — hand off to a human
End Call — terminate the conversation
Logic Split — branch based on conditions
Function Call — trigger a webhook/API
SMS — send a text message
Schedule Appointment — book via Cal.com or Calendly
And more (11 node types total)

An outbound calling campaign automates dialing a list of contacts. You configure the agent, phone number, concurrency, retry logic, and voicemail handling — then let the system call everyone automatically.

Contacts

Your contact database with phone numbers, tags, dispositions, custom fields, and DNC (Do Not Call) management. Contacts are linked to call history and automation rules.

Automations

Event-driven rules that trigger actions automatically. Example: "When a call completes and interest_level is high, add tag 'hot-lead' and schedule a follow-up call in 24 hours."

Architecture

User → AI Co-Pilot → Conversation Flow → Deploy to Voice Platform
                                              ↓
                                         Phone Calls
                                              ↓
                                     Post-Call AI Analysis
                                              ↓
                                   Contact Enrichment + Automations

Platform Overview