Automations
Post-Call Analysis
AI-powered call analysis that extracts structured data.
After every call, AI extracts structured data from the transcript.
System Fields
- call_outcome — interested, not_interested, callback, voicemail, wrong_number, DNC
- interest_level — high, medium, low, none
- do_not_call_requested — true/false
Custom Fields
Add your own: string, enum, boolean, or number types. Configure in Agent Settings → Post-Call Analysis.
Contact Enrichment
Map PCA fields to contact properties via the Contact Enrichment Mapping panel. Data flows automatically after each call.